District Area Manager, NYC Metro Region
New York, NY
Full Time
Senior Manager/Supervisor
rag & bone is seeking a driven and strategic Area Manager to oversee our full-price retail stores in the NYC, CT and Long Island region. The Area Manager will lead and inspire store teams to achieve sales goals, deliver exceptional customer experiences, and maintain brand standards. This is an exciting opportunity for a motivated leader to play a pivotal role in shaping our retail presence in a key market.
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Responsibilities
- Provide hands-on leadership and mentorship to store managers and their teams, fostering a collaborative and results-oriented environment.
- Recruit, onboard, and train store managers and key team members to align with brand values and operational standards.
- Conduct regular performance reviews and provide actionable feedback to enhance individual and team performance.
- Drive sales performance across the region by analyzing store KPIs and identifying growth opportunities.
- Partner with store managers to develop localized strategies to exceed revenue goals and maximize profitability.
- Monitor expenses, inventory, and staffing levels to ensure cost-effective operations.
- Champion a culture of exceptional customer service, ensuring consistency across all locations.
- Work with store teams to implement brand-specific clienteling strategies and maintain customer loyalty.
- Address customer feedback to continually enhance the shopping experience.
- Ensure all stores adhere to company policies, visual merchandising guidelines, and operational protocols.
- Conduct regular store visits to audit compliance, assess operations, and provide coaching.
- Collaborate with cross-functional teams (e.g., merchandising, marketing, and HR) to support store needs.
- Stay informed about market trends, competitor activities, and customer preferences to identify opportunities for growth.
- Represent the brand at local events or activations to enhance community engagement
Requirements (skills, qualifications, education, etc)
- 5+ years of multi-unit retail management experience, preferably in contemporary fashion or luxury retail.
- Proven track record of driving sales growth and operational excellence across multiple locations.
- Strong leadership and coaching skills, with the ability to inspire and motivate diverse teams.
- Exceptional communication and organizational skills.
- Ability to thrive in a fast-paced environment and adapt to changing priorities.
- Knowledge of the NYC and Long Island retail landscape is a plus.
- The target salary for this position is 140,000-165,000 but will be based on candidates expectations and experience
- Be a Good Human - Be original, be authentic. Stand for diversity, equitability & inclusivity.
- Have No Fear - Innovate, solve problems
- Own Every Decision - Work together, get results
- Quality Matters – Not only with product but we see it in our people
- Make Shit Happen - Be disciplined, be competitive
- Paid Time Off
- Clothing Allowance
- Generous Employee Discount
- Paid Parental Leave
- Membership to Calm and access to other wellness benefits
- Medical, dental, vision and ancillary benefits
- 401k
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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