Full Time Sales Specialist
LONDON, UK, United Kingdom
Full Time
Mid Level
Overview
The Sales Specialist role is very important to the operation of the store environment. This position
ensures customers have a consistent, quality experience in the store at all times. A Sales
Specialist plays a key role in helping with creating and maintaining a selling focus in the store.
This individual supports company and management initiatives/direction while ensuring adherence
to policies and procedures as outlined by the organization. Sales Specialist are scheduled to flex
schedule and hours are given based of the needs of the business.
Core Competencies
Personal and Interpersonal Skills
• Authentic
• Compassion and Understanding
Others
• Composure
• Customer Focus
• Ethics and Values
• Integrity and Respect
• Interpersonal Savvy
• Listening
• Self-Awareness
• Peer Relationships
Energy and Drive
• Drive for Results
Operating Skills
• Time Management
• Solution Oriented
Managerial Skills
• Relationship with Manager/Mentor
Key Roles and Responsibilities
Customer and Brand Experience
• Support a best in class level of customer service through extensive product knowledge,
strong selling skills, and authentic clienteling
• Take ownership for the customer experience in your store by providing a customized and
personal relationships with each customer/client
• Understand and exemplify the rag and bone brand philosophy and lifestyle
• Emulate the brand aesthetic and embody and strong sense of fashion
• Maintain a one company/one experience perspective in all customer service interactions
• Provide assistance with floor sets, window changes and other merchandising
expectations where necessary
• Consistently meet sales and Key Performance metrics as established by Store
Management
Maintain Operational Excellence
• Policy and Procedure
o Maintain a knowledge and understanding of all Policy and Procedure
• Stock/Inventory Management
o Contribute to the achievement of low inventory shrink and high inventory accuracy by
ensuring consistent execution at all inventory touchpoints
• IT Systems
o Accurately process Point of Sale transactions
Personal Excellence
• Consistently act within the core values of rag and bone
• Appropriately manage conflict with all members of the team and take ownership of your
contribution to the overall team
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere
• Identify opportunities to support the team in delivering best in class customer service
• Ability to receive feedback from management and peers
Experience/Capabilities
• Previous experience in contemporary or luxury fashion sales/clienteling preferred
• Ability to lift at least 30lbs, carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach,
and bend
• Availability to work per the needs of the business
The Sales Specialist role is very important to the operation of the store environment. This position
ensures customers have a consistent, quality experience in the store at all times. A Sales
Specialist plays a key role in helping with creating and maintaining a selling focus in the store.
This individual supports company and management initiatives/direction while ensuring adherence
to policies and procedures as outlined by the organization. Sales Specialist are scheduled to flex
schedule and hours are given based of the needs of the business.
Core Competencies
Personal and Interpersonal Skills
• Authentic
• Compassion and Understanding
Others
• Composure
• Customer Focus
• Ethics and Values
• Integrity and Respect
• Interpersonal Savvy
• Listening
• Self-Awareness
• Peer Relationships
Energy and Drive
• Drive for Results
Operating Skills
• Time Management
• Solution Oriented
Managerial Skills
• Relationship with Manager/Mentor
Key Roles and Responsibilities
Customer and Brand Experience
• Support a best in class level of customer service through extensive product knowledge,
strong selling skills, and authentic clienteling
• Take ownership for the customer experience in your store by providing a customized and
personal relationships with each customer/client
• Understand and exemplify the rag and bone brand philosophy and lifestyle
• Emulate the brand aesthetic and embody and strong sense of fashion
• Maintain a one company/one experience perspective in all customer service interactions
• Provide assistance with floor sets, window changes and other merchandising
expectations where necessary
• Consistently meet sales and Key Performance metrics as established by Store
Management
Maintain Operational Excellence
• Policy and Procedure
o Maintain a knowledge and understanding of all Policy and Procedure
• Stock/Inventory Management
o Contribute to the achievement of low inventory shrink and high inventory accuracy by
ensuring consistent execution at all inventory touchpoints
• IT Systems
o Accurately process Point of Sale transactions
Personal Excellence
• Consistently act within the core values of rag and bone
• Appropriately manage conflict with all members of the team and take ownership of your
contribution to the overall team
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere
• Identify opportunities to support the team in delivering best in class customer service
• Ability to receive feedback from management and peers
Experience/Capabilities
• Previous experience in contemporary or luxury fashion sales/clienteling preferred
• Ability to lift at least 30lbs, carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach,
and bend
• Availability to work per the needs of the business
Apply for this position
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