Operations Supervisor - Full Time

From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.  

Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity and forward-thinking. As New Yorkers, community has become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future 

The Role 

The Operations Supervisor role is essential to the functionality and efficiency of the store. Their core purpose is to maintain the store operations in order to facilitate a seamless customer experience. An Operations Supervisor plays a key role in supporting company and management initiatives/direction while ensuing adherence to the policies and procedures as outlined by the organization. 

The Operations Supervisor base pay is £13-£15 per hour.  

What You’ll Do  

• Partner with the Operations Supervisor and Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service. 
• Supervise with inventory and stock management 
• Ensure maximization of storage and capacity in all product and supply categories
• Manage investigation and rectification of inventory discrepancies
• Lead the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle counts
• Ensure timely and consistent communication and follow up for all store maintenance issues
• Serve as store expert in core operational systems, educate store staff and troubleshoot technology issues in partnership with the corporate IT Team
• Work with the sales team to provide exemplary customer service: Assist with POS, customer repairs, dry-cleaning, and alterations processes
• Have proper understanding of BOH/FOH IT systems, including POS transaction
• Lead Sales Support team execution of store initiatives 
• Provide training and direction to direct reports, peers, and management
• Partner with store management to resolve customer service issues 
• Manage customer repairs, dry-cleaning, and alterations programs 
• Meet store and metric goals 
• Ensure brand mission is brought to life and introduced to everyone that walks into our store
• Maintain a knowledge and understanding of all policies and procedures
• Consistently act within the core values of rag & bone
• Identify opportunities to support the team in delivering best in class customer service through extensive product knowledge and operational ownership 
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere  

Rules we live by | Rules you live by  

• The Customer Rules – 2-4 years of prior work experience in a retail stock, logistics, operations, or management position 
• Be a Good Human - Be original, be authentic 
• Have No Fear - Innovate, solve problems 
• Own Every Decision - Work together, get results
• Quality Matters - Be disciplined, be competitive 
• Make S**t Happen 

Availability Requirements 

The Operations Supervisor role is full-time and requires 32-40 hours per week.  

Benefits  

• Clothing Allowance  
• Generous Employee Discount 
• Paid Time Off
• Membership to Calm and access to other wellness benefits