Digital Business Analyst
New York, NY
Full Time
Manager/Supervisor
About rag & bone
From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.
We still believe in the same principles we started with: the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process, and collaboration for a more equitable future.
Level/Title position is reporting into: Sr. Manager, Product
Job Summary:
rag & bone is looking for a Senior Manager of Digital Product to help steer, analyze and provide recommendations for the best onsite customer experience. This role will work cross-functionally to guide website enhancements from conception to launch by connecting the technical and business worlds. They will be involved in solving business issues that impact the omni-channel and digital businesses by working with internal teams and liaising closely with vendor partners.
Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.
We still believe in the same principles we started with: the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process, and collaboration for a more equitable future.
Level/Title position is reporting into: Sr. Manager, Product
Job Summary:
rag & bone is looking for a Senior Manager of Digital Product to help steer, analyze and provide recommendations for the best onsite customer experience. This role will work cross-functionally to guide website enhancements from conception to launch by connecting the technical and business worlds. They will be involved in solving business issues that impact the omni-channel and digital businesses by working with internal teams and liaising closely with vendor partners.
Responsibilities:
- Analyze and troubleshoot e-commerce platforms (SFCC, Adyen, Klaviyo) and related systems (ERP), identifying issues and recommending solutions to improve operations.
- Monitor and assess platform performance, providing data-driven insights and recommendations for optimization, while collaborating with IT and development teams to implement changes.
- Gather, document, and prioritize business requirements from stakeholders (marketing, sales, fulfillment), ensuring that the technical solutions align with business goals and process improvements.
- Support integrations between core platforms (CRM, ERP, payment gateways, and third-party applications) to ensure data consistency and operational efficiency across systems.
- Identify opportunities for process automation and workflow improvements, documenting requirements and collaborating with relevant teams to implement solutions.
- Assist in managing e-commerce projects by ensuring business requirements are clearly defined, tracked, and aligned with stakeholders' needs, supporting the implementation of system upgrades and enhancements.
- Develop detailed documentation and training materials for users, ensuring efficient use and adoption of e-commerce tools and platforms.
- Collaborate with QA teams to validate platform functionality, assist in UAT testing, and ensure that business requirements are fully met before product releases.
- At least 2+ years of experience as a Business Analyst.
- Strong expertise in Salesforce Commerce Cloud (SFCC) and eCommerce solutions.
- Familiarity with eCommerce/SFCC integrations and platform capabilities.
- Ability to work in an agile environment, supporting iterative development and delivery of SFCC solutions.
- Strong communication and collaboration skills to work with cross-functional teams (e.g., development, QA, and business stakeholders)
Rules we live by | Rules you live by
- Be a Good Human - Be original, be authentic. Stand for diversity, equitability & inclusivity.
- Have No Fear - Innovate, solve problems
- Own Every Decision - Work together, get results
- Quality Matters – Not only with product but we see it in our people
- Make Shit Happen - Be disciplined, be competitive
- Paid Time Off
- Clothing Allowance
- Generous Employee Discount
- Paid Parental Leave
- Membership to Calm and access to other wellness benefits
- Medical, dental, vision and ancillary benefits
- 401k
- The target salary of this position is $105,000-110,000 based on years of experience and qualifications
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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