Regional Manager, East Coast

Regional Manager, East Coast

From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.

Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity and forward-thinking. As New Yorkers, community has become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.

The East Coast Regional is responsible for designated stores based in the East Region and works cross-functionally to create a data-informed regional customer strategy. 

The Manager localizes rag & bone priorities centered on meeting the customer needs where they are, ensuring exceptional customer experiences and driving profitable top-line sales growth. This role creates an inclusive environment and develops diverse teams and leaders representing the communities we aspire to serve, as well as strengthening current customer relationships in the region through new, innovative initiatives.

Key Roles and Responsibilities

Leadership

· Develops a deep understanding of, effectively communicates and broadly supports execution of company strategies and priorities

· Supports the implementation of company programs, procedures, methods, and practices to promote rag & bone key messages

· Strengthens retail staff’s access and connection to leadership through store visits, district conference calls and other means of communication; drives engagement and builds trust in rag & bone’s leadership

· Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results

· Ensures strategic alignment with cross-functional partners on regional strategy including product performance, customer experience, client retention and acquisition, marketing needs and planning

· Influences cross-divisional partners to achieve rag & bone strategies and ensure local relevance

· Manages and motivates Store Management population to drive the success of the business through key product pillars

Driving the Business & Operations

· Identifies business opportunities and implements actions to consistently achieve or exceed monthly, quarterly, and annual regional sales plans

· Develops and delivers region-wide strategy to drive client development activities and actions that cultivate new and existing clients in partnership with HQ

· Translates company strategies into actionable regional and store plans and executes successful delivery

· Collaborates cross divisionally to ensure support and execution of regional, store and company strategies, initiatives, projects, and people strategies

· Establishes and maintains visibility within the department/division/region

· Monitors operational statistics, reports trends, variances, and issues, and takes appropriate action

· Develops multi-year regional plan that grows brand awareness and customer acquisition to drive sales, service, market share, and profitability

· Manages store teams and monitors KPIs that measure regional plan effectiveness and adjusts as necessary

· Anticipates local challenges and opportunities to create multi-year regional plans to proactively drive commercial opportunity

· Aligns with other Regional Directors, to ensure consistency in quality and best practices for the customer and employee experience

· Collaborates with local brand engagement team and experiences team to identify and collaborate with business-critical community partnerships

· Challenges and inspires employees to achieve business results

· Ensures employees adhere to legal and operational compliance requirements

· Partner with corporate teams in overseeing all aspects of new store openings including local marketing efforts, operational procedures, store set-up, recruitment, and team development

· Ensure your VM team creates efficient and effective actions to increase customer satisfaction

· Keep up to date with fashion scene, trends, tendencies, styles, products, brands, competitors

· Ensure that the VM team secures window & styling execution accordingly to visual & commercial guidelines to create inspirational & commercial customer experience

· Experience with being solution focused to improve product presentation and commercial implementation in store

· Good knowledge of retail management, visual, commercial & operational best practices, routines, and tools

Talent

· Develops and executes a talent strategy for store management team to recruit, retain and develop a high performing team

· Continuously encourages, coaches, and provides qualitative feedback via weekly touch base meetings to improve net-sales results

· Networks and recruits to build a pipeline of diverse, highly skilled talent

· Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions

· Conducts and ensures the completion of performance reviews

· Provides coaching, direction, and leadership support to employees to achieve department, company, and customer results

Qualifications

· 3+ years of extensive experience as a Field Multi-management in a luxury or service driven environment - past Flagship high volume Store Managers a plus

· Critical and strategic thinking to create regional level plans to achieve regional goals

· Financial and business acumen to drive profitability

· Demonstrated experience of cross-divisional partnership and collaboration

· Proven experience in establishing vision and goals; developing strategic plans and leading cross-divisional teams in accomplishing key strategic initiatives

· Ability to manage significant ambiguity

· Proven track record of developing and promoting diverse talent

· Understanding of Omni-channel and customer field programming

· Ability to travel as required

· Establishes trust and inspires others

· Makes effective organization and people decisions in a manner consistent with rag & bone’s values and ethics

· Champions the organization and advocates solutions in the overall Company's best interest

· Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities

· Effectively plans and executes changes

· Ability to balance multiple competing priorities and maintain composure under pressure

· Must have a working knowledge of spreadsheets, formulas, and pivot tables

· The salary range for this position is $140,000 – $170,000 annually. The target salary is $150,000, but we are flexible depending on the candidate’s experience and qualifications

Benefits

· Clothing Allowance

· Generous Employee Discount

· Commission Eligible

· Paid Time Off

· Medical, dental, vision and ancillary benefits

· Membership to Calm and access to other wellness benefits

· 401k

· Paid Parental Leave

rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job