Rag & Bone
Learning & Development Specialist - Retail Stores
New York, NY - Full Time
About rag & bone:
From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.
We still believe in the same principles we started with: the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process, and collaboration for a more equitable future.
Job Summary:
We are seeking a dynamic and results-oriented Learning & Development (L&D) Specialist to design, develop, and deliver innovative training programs that empower our retail teams and enhance every step of the client journey.
In this critical role, you will create engaging, brand-aligned learning experiences that elevate selling behaviors, reinforce operational excellence, and inspire a culture of continuous growth across our store network.
Responsibilities:
Design & Development
· Conduct learning needs assessments to identify skill gaps and performance opportunities
· Develop comprehensive training programs focused on selling excellence, brand standards, onboarding, compliance, and systems
· Collaborate with cross-functional teams (Retail Ops, Merchandising, HR) to ensure content aligns with business priorities and reflects brand voice
Delivery & Implementation
· Facilitate impactful in-person and virtual training sessions, including leadership development, onboarding, and learning refreshers
· Lead train-the-trainer sessions to empower field leaders to deliver consistent and effective store-level learning
· Partner with regional and district leaders to pilot and scale new learning initiatives
Program Evaluation & Continuous Improvement
· Measure training effectiveness through participant feedback, knowledge assessments, and performance metrics
· Use learning data and store KPIs to evaluate impact and refine training strategies
· Stay informed on learning trends, tools, and retail best practices to continuously evolve the L&D approach
Requirements:
Rules we live by | Rules you live by
rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.
We still believe in the same principles we started with: the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process, and collaboration for a more equitable future.
Job Summary:
We are seeking a dynamic and results-oriented Learning & Development (L&D) Specialist to design, develop, and deliver innovative training programs that empower our retail teams and enhance every step of the client journey.
In this critical role, you will create engaging, brand-aligned learning experiences that elevate selling behaviors, reinforce operational excellence, and inspire a culture of continuous growth across our store network.
Responsibilities:
Design & Development
· Conduct learning needs assessments to identify skill gaps and performance opportunities
· Develop comprehensive training programs focused on selling excellence, brand standards, onboarding, compliance, and systems
· Collaborate with cross-functional teams (Retail Ops, Merchandising, HR) to ensure content aligns with business priorities and reflects brand voice
Delivery & Implementation
· Facilitate impactful in-person and virtual training sessions, including leadership development, onboarding, and learning refreshers
· Lead train-the-trainer sessions to empower field leaders to deliver consistent and effective store-level learning
· Partner with regional and district leaders to pilot and scale new learning initiatives
Program Evaluation & Continuous Improvement
· Measure training effectiveness through participant feedback, knowledge assessments, and performance metrics
· Use learning data and store KPIs to evaluate impact and refine training strategies
· Stay informed on learning trends, tools, and retail best practices to continuously evolve the L&D approach
Requirements:
| · Bachelor’s degree in Human Resources, Education, Retail Management, or related field · 5–7 years of experience in learning and development, instructional design, and retail training · Exceptional facilitation and communication skills across in-person and digital platforms · Previous experience in fashion retail or working closely with store teams highly preferred · Detail-oriented and organized, with strong project management capabilities · Agile, collaborative, and passionate about creating meaningful learning experiences · Proficient in modern learning technologies and digital content development Travel Requirements: · Up to 25% travel to retail locations for training delivery and field support |
- Be a Good Human - Be original, be authentic. Stand for diversity, equitability & inclusivity.
- Have No Fear - Innovate, solve problems
- Own Every Decision - Work together, get results
- Quality Matters – Not only with product but we see it in our people
- Make Shit Happen - Be disciplined, be competitive
- Paid Time Off
- Clothing Allowance
- Generous Employee Discount
- Paid Parental Leave
- Membership to Calm and access to other wellness benefits
- Medical, dental, vision and ancillary benefits
- 401k
rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
