Rag & Bone
Operations Supervisor
LONDON, UK, United Kingdom - Full Time
The Operations Supervisor role is essential to the functionality and efficiency of the store. Their core purpose is to maintain the store operations in order to facilitate a seamless customer experience. This individual is responsible for supporting company and management initiatives/direction while ensuing adherence to the policies and procedures as outlined by the organization. Operations Supervisors are scheduled to a flex schedule and hours are given based on the needs of the business.
Key Roles and Responsibilities
Maintain Operational Excellence
• Policy and Procedure (P & P)
o Ensure store adherence to company P & P
o Maintain a high level of knowledge and understanding of all P & P
• Inventory Management
o Supervise the receiving/transfer/rtv processes
o Ensure maximization of storage and capacity in all product/supply categories
o Partner with store management team to facilitate the bi-annual inventory take process
o Execute corporately directed cycle counts
o Actively manage inventory discrepancies
o Contribute to the achievement of low inventory shrink by ensuring consistent execution at all inventory touch points (receiving/transfers/rtv/sales)
• Maintenance
o Ensure all company assets are well represented and are maintained in accordance with brand standards
o Ensure timely and consistent communication and follow up for all store maintenance issues
• Communications
o Responsible for disseminating corporate communication to the store team
o Communicate operational initiatives and procedures to store team
• IT Systems
o Serve as store expert in core operational systems
o Educate store staff on POS and core operational systems
o Troubleshoot technology issues in partnership with corporate IT team.
Leadership
• Generate and execute on new ideas to set our brand apart and ensure we operate at best in class status
• Lead store team to flawlessly execute company operations
• Model behavior which exhibits rag and bone’s core values
• Appropriately manage conflict
• Provide training and direction to direct reports, peers, and management
Customer/Brand Experience
• Partner with store management to ensure positive brand representation as portrayed through product, store maintenance, and customer service
• Support a best in class level of customer service through extensive product knowledge and operational ownership
• Partner with store management to resolve customer service issues
• Manage customer repairs, dry-cleaning, and alterations programs
• Maintain a one company/one experience perspective in all customer service interactions
• Understand and exemplify the rag and bone brand philosophy and lifestyle
• Emulate the brand aesthetic and embody and strong sense of fashion
• Maintain a one company/one experience perspective in all customer service interactions
Personal Excellence
• Consistently act within the core values of rag and bone
• Appropriately manage conflict with all members of the team and take ownership of your contribution to the overall team
• Contribute to a positive, fun, professional, productive, and team oriented store atmosphere
• Identify opportunities to support the team in delivering best in class customer service
• Ability to receive feedback from management and peers
Experience
• 2-4 years of retail experience in an operations or management role.
• Ability to lift at least 30lbs, carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach, and bend.
• Availability to work per the needs of the business
Key Roles and Responsibilities
Maintain Operational Excellence
• Policy and Procedure (P & P)
o Ensure store adherence to company P & P
o Maintain a high level of knowledge and understanding of all P & P
• Inventory Management
o Supervise the receiving/transfer/rtv processes
o Ensure maximization of storage and capacity in all product/supply categories
o Partner with store management team to facilitate the bi-annual inventory take process
o Execute corporately directed cycle counts
o Actively manage inventory discrepancies
o Contribute to the achievement of low inventory shrink by ensuring consistent execution at all inventory touch points (receiving/transfers/rtv/sales)
• Maintenance
o Ensure all company assets are well represented and are maintained in accordance with brand standards
o Ensure timely and consistent communication and follow up for all store maintenance issues
• Communications
o Responsible for disseminating corporate communication to the store team
o Communicate operational initiatives and procedures to store team
• IT Systems
o Serve as store expert in core operational systems
o Educate store staff on POS and core operational systems
o Troubleshoot technology issues in partnership with corporate IT team.
Leadership
• Generate and execute on new ideas to set our brand apart and ensure we operate at best in class status
• Lead store team to flawlessly execute company operations
• Model behavior which exhibits rag and bone’s core values
• Appropriately manage conflict
• Provide training and direction to direct reports, peers, and management
Customer/Brand Experience
• Partner with store management to ensure positive brand representation as portrayed through product, store maintenance, and customer service
• Support a best in class level of customer service through extensive product knowledge and operational ownership
• Partner with store management to resolve customer service issues
• Manage customer repairs, dry-cleaning, and alterations programs
• Maintain a one company/one experience perspective in all customer service interactions
• Understand and exemplify the rag and bone brand philosophy and lifestyle
• Emulate the brand aesthetic and embody and strong sense of fashion
• Maintain a one company/one experience perspective in all customer service interactions
Personal Excellence
• Consistently act within the core values of rag and bone
• Appropriately manage conflict with all members of the team and take ownership of your contribution to the overall team
• Contribute to a positive, fun, professional, productive, and team oriented store atmosphere
• Identify opportunities to support the team in delivering best in class customer service
• Ability to receive feedback from management and peers
Experience
• 2-4 years of retail experience in an operations or management role.
• Ability to lift at least 30lbs, carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach, and bend.
• Availability to work per the needs of the business
